Job Details
Experience: 7-9 Years
Sector:
System Administrator
IT Search is working with a well-established Insurance companies based in South Dublin (1 day / week onsite and 4 days remote) to appoint a Senior Infrastructure Service Delivery Analyst.
This is a broad infrastructure and IT operations role covering day-to-day service delivery, core infrastructure, third-party supplier management and technology change. The role would suit someone with strong hands-on infrastructure experience who has progressed into a broader operational and service delivery position
Responsibilities
- Supporting the availability, reliability and security of core IT infrastructure services across cloud, network, connectivity and hardware environments.
- Manage IT and SOC services delivered through third-party providers, including escalations and ongoing service performance.
- Oversee third-party technical resources including service desk, systems and network engineers.
- Support infrastructure and technology transformation projects from planning through to delivery.
- Identify opportunities to improve IT processes, service quality and operational efficiency.
Experience
- 8+ years’ experience in IT Infrastructure operations.
- Strong knowledge of IT infrastructure, including server, networking, and cloud (Azure, SharePoint, O365)
- IT service management and ITIL-based operating environments.
- Exp managing MSPs and other third-party technology vendors
- Experience in regulated industry (insurance, financial services) and standards such as ISO 27001, NIST, COBIT, GDPR or DORA.
- Relevant certs such as ITIL, PMP, CISA, CISM or CISSP is a bonus
Remuneration
- Starting salary of 80-85K
- 10% bonus
- Hybrid working- currently 1 day onsite, 4 days remote
- 5% pension
- Private Health Insurance