Project Manager

Project Manager/Service Delivery Manager
An exciting global solutions company is looking for a passionate client facing Project Manager to join their team, to work within customer delivery. You will be responsible for large enterprise accounts, comfortable building relationships with customers, expanding those client accounts, understanding their data requirements and collaborating with the team to make these a reality.
This role will suit someone dynamic, passionate about technology and excited to understand what makes the customer successful. Be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively, maintaining a high customer satisfaction rate through all interactions. This really  is a unique opportunity, offering a fantastic company culture.

Responsibilities:

• You will drive innovative data solutions with customers, helping them in understanding how to achieve their business goals with our software and creating an actionable plan for it.
• Work closely with customers at all stages: presales, onboarding, training, deploying, operating, and scaling; clearing backlogs, ensuring that deliveries are done on time and on budget
• Take ownership of customers delivery, ensuring customer success, with the goal of keeping customers engaged and satisfied.
• Develop and execute project plans from inception to customer sign-off, including tracking and reporting on key metrics, with periodic status reports and risk analysis.
• Analyse customer data and implementations to provide advice and devise service offerings that improve customers’ experience.
• Learn the product and educate customers on the flexibility and capabilities of our solutions.
• Process Driven: Create policies and procedures that optimise the customer experience, measuring customer feedback and acting on data-driven information.
• Mediate between clients and the organization, acting as “Voice of the Customer” and assisting our team in identifying their needs.

Desired Requirements:

• 5+ years of experience in a client facing Project Management role/Service Delivery role.
• Experience as a Project Manager for Data Analytics projects desirable. (BI, Tableau, ETL)
• Project Management Certification PMP, PRINCE2 / ITIL .
• Influencing skills – fostering a culture of commitment, respect, and openness.
• Be organised in your workflows, understanding what it means to own a customer portfolio and to prioritise and manage your time efficiently.
• Process Driven
• Be analytical and pragmatic, making decisions that are supported by data.
• Experience building engagement reports for account review, customer feedback and project health.
• Excellent written communication skills with experience in drafting documents and professional emails for global audiences, considering cultural aspects.
• Technical/STEM background is desirable

• On offer:
• Salary 60,000-90,000 DOE
• Pension
• Bonus
• Health Insurance

Hybrid working – Dublin

Please apply within or send your Cv to niamh.shannon@itsearch.ie
Sponsorship is not available for this role. Thank you.