Job Details
Experience: 1-2 Years
Sector:
Technical Support
L1 IT Support Engineer required for our client based in Dublin 2 (public sector)
This is a full time position with hybrid work structure 2 days a week on site
Responsibilities:
- Provide first-line technical support via phone, email, and ticketing system.
- Troubleshoot hardware, software, network, and application issues.
- Escalate complex issues to appropriate support teams.
- Maintain accurate records of incidents and service requests.
- Work with IT teams and vendors to capture the risk and impact of proposed changes and ensure compliance with ITIL standards.
- Collaborate with stakeholders to ensure changes are documented, communicated and implemented effectively
Requirements:
- Experience in a Service Desk or IT Support role
- 3rd level degree in a relevant discipline
- Familiarity with ITIL framework and change management principles.
- Strong knowledge of desktop / laptop hardware and software
- Knowledge of Microsoft operating systems and applications
- Eligibility to work in Ireland
Salary: 35K p.a.