Job Details
Experience: 3-5 Years
Sector:
Technical Support
Our exclusive Client is a provides a marketing leading trading platform designed for financial markets, which providing real-time data and order execution for Fortune 100 and Fortune 500 companies.
Our Client is has just recently opened a new Dublin office and is seeking Customer Support Analyst to provide high-quality technical and functional support to clients using its financial trading and market connectivity solutions.
Initial training period of 2-3 weeks would require onsite 5 days after which the role can be primarily remote with occasional visits to the Dublin office as needed (once every 2 weeks for example)
Responsibilities:
- Provide Customer technical and functional support for trading and market connectivity platforms.
- Troubleshoot and resolve client-reported issues related to software, trading infrastructure, and market data.
- Work closely with internal teams (development and operations) to escalate and resolve critical issues.
- Monitor trading systems for performance and proactively address potential issues.
- Maintain detailed logs of client interactions and issue resolutions.
- Familiarity with Jira a plus.
Qualifications
- Bachelor’s degree or higher.
- 3+ years of experience in technical customer support, preferably in financial technology or trading platforms.
- Familiarity with trading platforms, financial markets, and exchange connectivity.
- Excellent verbal and written communication skills.
Remuneration
- Starting commensurate with experience.
- Performance Bonus eligible
- Pension Contribution
- Private health insurance (personal)
- 22 days AL