Head of Front Office Application Support

Head of Front Office Application Support opportunity with global investment business based in Dublin 2. This is a hybrid working role with 2 days a week in-office
 
Responsibilities

• Direct line management of Front Office and Client Service Support team (c15 people) providing technical support on in-house front office systems used for internal and externally for investments and trading.
• Oversee full cycle production issues from initial contact through to resolution, including root-cause analysis
• Collaborate with development teams on complex issues and system enhancement
• Analyze business requirements to advise on the best use of applications and systems

 
Requirements

• 5+ years experience within the Investment / Asset Management industry, is essential
• Commercial experience in Investment / Asset Management industry including experience with Front Office applications
• Line management experience of technical teams 10 – 20 people
• Previous customer facing technical support experience
• Excellent communication and presentation skills
• Experience with Jira and Confluence (desirable)

 
Remuneration

• 90-100K starting salary
• 15-20% performance bonus
• 10% pension contribution
• Health insurance
• 27 days AL
• Hybrid working (2 days in office)