Technical Support Manager (Telco)

Job Details

Technical Support Manager (Telco) required for Irelands leading telecommunications company. This is a career making opportunity to lead and manage a growing team (currently 15 people) of highly skilled IP engineers / IP technical leads who provide advanced back-office support service for P1/P2 incidents.
This is a hybrid role and will require 2 day per week onsite in Dublin office 

  • Line management for the IP Back-office team including assigning/scheduling work assignments, training staff, developing performance, and conducting formal performance evaluations
  • The team manages critical business services, so this is dynamic environment that requires and experience manager
  • Promote preventative maintenance, lifecycle management, security and continuous service improvement measures
  • Ensure the IP Network is operated to the highest standards, instilling a culture of excellence and collaboration within the Back Office team.
  • Ensure 24/7 IP Operations Back Office cover is always available, ensuring adherence to key SLAs and KPIs
  • Provide monthly statistics on Team performance, Incidents, and network Change Request success rate


  • 4+ years line management experience within a Telco or Service Provider environment.
  • Excellent leadership, collaboration, and communications skills.
  • Experience in creating a high-performance culture through target setting, performance evaluation, and employee engagement.
  • Knowledge and experience of ITIL principles and methodology.
  • Although not a hands on technical role, the ideal person will come from an IP Ops / Network background


  • 80-90K starting salary
  • 10% Performance bonus
  • 5% Pension contribution
  • 25 days holidays plus 2.5 company days
  • Healthcare Insurance
  • Life assurance

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