Technical Support Manager (Telco) required for Irelands leading telecommunications company. This is a career making opportunity to lead and manage a growing team (currently 15 people) of highly skilled IP engineers / IP technical leads who provide advanced back-office support service for P1/P2 incidents.
This is a hybrid role and will require 2 day per week onsite in Dublin office
Line management for the IP Back-office team including assigning/scheduling work assignments, training staff, developing performance, and conducting formal performance evaluations
The team manages critical business services, so this is dynamic environment that requires and experience manager
Promote preventative maintenance, lifecycle management, security and continuous service improvement measures
Ensure the IP Network is operated to the highest standards, instilling a culture of excellence and collaboration within the Back Office team.
Ensure 24/7 IP Operations Back Office cover is always available, ensuring adherence to key SLAs and KPIs
Provide monthly statistics on Team performance, Incidents, and network Change Request success rate
4+ years line management experience within a Telco or Service Provider environment.
Excellent leadership, collaboration, and communications skills.
Experience in creating a high-performance culture through target setting, performance evaluation, and employee engagement.
Knowledge and experience of ITIL principles and methodology.
Although not a hands on technical role, the ideal person will come from an IP Ops / Network background