Senior Application Support Engineer

Job Details

Senior Application Support Engineer required for our client a leader in developing biometric authentication and identity assurance solutions worldwide. 

The Senior Application Support Engineer will have an opportunity to work with the newest biometric and identity management technologies.

This is a permanent hybrid structure role 2 days in office/remote in Dublin

  • Resolving customer issues directly or via escalation processes
  • Seeking to maximise customer satisfaction on all issues
  • Reporting and managing product defects and/or enhancement requests
  • Performing quality assurance on product releases and associated documentation
  • Delivering and tracking software releases to customers
  • Creating and maintaining knowledge base content
  • On-call rota at weekends (remotely) every 4 weeks
  • occasional trips to the USA might be needed


  • 5+ years’ experience in a similar role
  • Bachelor’s Degree in Information Technology, Computer Science, or similar
  • Ability to READ and DEBUG code in at least one of the following languages: Objective-C/Swift, Java/Kotlin, or JavaScript
  • Knowledge of RESTful API, and the ability to conduct/create REST web services call for testing
  • Familiar with Java based infrastructure and Linux environment
  • Basic understanding of TLS/SSL, Apache Tomcat, and security certificates

On this occasion we can only accept applications from candidates eligible to work within the EU and EEA or holding Stamp 4

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