L2 Support Engineer

L2 Support Engineer required for our client a global managed technology solutions provider. This is a 2nd level position providing support for a specific client base, acting as the point of contact for issues via phone, email or in person. A broad technical background with good customer service and communication skills is needed.

This role will require work on a client site usually 2 days per week in Dublin, and the remaining can be WFH.

Responsibilities:

  • Provide 2nd level technical support for a small number of key customers via email, phone and in person
  • Create tickets and log & prioritising calls.
  • Responsible for complying with all ISMS Policies and Procedures and support the ISMS continuous improvement process.
  • Provide onsite support for customers, primarily in the Dublin area (typically 2 days per week, onsite)

Requirements:

  • Ability to communicate well with all levels of staff at client sites.
  • Proven track record in trouble shooting and problem solving
  • Full driving licence is required *****
  • Broad tech knowledge across:
    • Microsoft Windows Server, Active Directory, Office 365
    • Firewalls (SonicWALL and FortiGate)
    • Backup Solutions
    • MCITP / MCSA Preferable but not necessary
    • Private/Public/Hybrid cloud experience is a bonus

Remuneration:

  • 45K starting salary
  • Mileage allowance (if using own vehicle) Alternatively GoCar access is provided
  • Per Diem (subsistence allowance) for any days on site
  • Benefits – PHI, Educational Assistance
Apply now

Similar Jobs