L1/L2 IT Systems Support Analyst

L1/L2 IT Systems Support Analyst required for our client; a well-established Professional Services firm based in Dublin City Centre.

You will join a busy IT service delivery team to support the company staff in the use of their computers and associated software.

The successful applicant will participate in the design, definition, and deployment of the standard set of applications that are used by the business services teams throughout company’s global offices.

This is a permanent hybrid structure role 3 days in office/2 days remote


  • Provide end-user IT support by responding to IT service desk phone and email requests
  • Providing Hardware support (desktop, laptop, server, smart device) and Software application installation support
  • Administering user accounts in various systems, including on-boarding new staff
  • Telephony and videoconference support, deploying smartphones and other mobile devices
  • Liaising with telephone service providers
  • Work weekend shifts (max 12 weekends per year)


  • Bachelor’s degree in an IT related discipline
  • At least 2 years of experience in a similar role
  • Excellent knowledge of current Microsoft Windows operating systems (desktop and server), Microsoft Active Directory
  • Working knowledge of other Microsoft technologies including Microsoft Exchange, Teams, SharePoint, Azure Cloud, Group Policy, and SCCM
  • Excellent interpersonal skills


  • Start salary: €40K – 45K  (DOE)
  • Weekend work bonus

Please note that we can only accept applications from candidates eligible to work in the EU/EEA/UK or holding Stamp 4

Apply now

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