Job Details
Experience: 0-1 Years
Sector:
Application Support
Junior Application Support Engineer required for one of the world’s most highly regarded FinTech businesses.
You will be part of a team that supports the production and certification environments across a suite of varying products.
This role can be fully remote from anywhere in Ireland after the training is completed (4-6weeks on site in Co. Kerry, accommodation provided)
Responsibilities:
- Performing initial troubleshooting and clearly documenting findings on tickets
- Ensuring tickets are managed according to priority and business impact
- Documenting standards, processes and procedures in relating to best practices, issues and resolutions
- Support the business through a combination of technical configuration changes across multiple technologies, systems and payment protocols
- Support integration testing with external parties
Requirements:
- Computer Science or IT related Degree
- Experience in an IT support role / customer support would be a bonus
- Knowledge of programming languages such as SQL, Python
- Familiar with Linux environment
- Knowledge of SPLUNK and other logging and monitoring tools would be an advantage
- Quick learner with excellent communication skills
Benefits:
- Starting salary 35K
- 5% Pension contribution
- Private Health Insurance