IT Support Engineer with German or Italian

IT Support Engineer with Italian or German language required for global business in the Financial Services/ Asset Management industry.
 
This is a hybrid structure position remote/office in Letterkenny HQ
 
Responsibilities:

• Troubleshooting and resolving issues relating to the applications, software, hardware, databases
• Managing incident queues and incoming calls the user reporting issues
• Taking ownership of incidents & ensuring end customer remains updated on progress
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring Phones, emails, webchats for any incoming incidents

Required:

• Strong knowledge of how to manage & troubleshoot both Windows & Linux OS
• Knowledge of MySQL and database management practices
• Customer Service experience
• Proven strong written and verbal communication and interpersonal skills
• Fluent English and Italian/German (B2 or greater)

Remuneration:

• Start salary €35K p.a.