IT Service Delivery Manger (Waterford)

Job Details

We are seeking a Service Delivery Manger for our client in Waterford, who are going through massive growth and expansion. The ideal candidate would be located in Waterford and willing to be onsite 5 days a week.
Salary guide 70k+ benefits

  • Set and achieve KPI’s
  • Develop current systems and recommend new systems that can improve performance & customer satisfaction
  • Manage staffing (training, development, hiring, etc) & customer complaints.
  • Ensure service delivery adheres to established standards, procedures, and policies

Essential requirements:

  • Minimum of 5 years of experience in IT or related industry with a degree or equivalent qualification.
  • At least 5 years of experience managing teams/people in an IT service delivery environment.
  • A passionate self-starter who is results driven.
  • A strong decision-maker who can make timely and effective decisions supported by data.
  • Previous experience working in the SME sector.

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