IT Helpdesk Specialist, Dublin

Job Details

My client are a global organization leading in integrated supply chain solutions for the Life Science industry and they’re looking for  IT Helpdesk Specialist to join them. With a growing team of experts, they support some of the world’s top pharmaceutical and Life Science companies in managing their supply chain operations. Their solutions are industry leading and they don’t have much competition within their niche space.
With a substantial and diverse team, this company supports leading enterprises in handling critical assets on a global scale. Focused on safety, innovation, and future growth, they’re currently collaborating with a strategic partner to drive digital transformation. Their ambition is to provide cutting-edge solutions to renowned brands, ensuring a significant presence in the market.

  • Provide quality, timely IT support (Levels 1 and 2).
  • Resolve hardware, software, and network issues
  • Manage support requests and track using a ticketing system.
  • Oversee IT systems (deployment, maintenance, upgrade and support), including PCs, Macs, servers, software, peripherals.
  • Perform system monitoring, security checks, and updates.
  • Implement IT policies and maintain security.
  • Assist in projects and educate users.
  • Identify process improvements.
  • Basic programming knowledge is a plus.


  • Third Level Degree in Computer science or relevant certification.
  • 2+ years in a similar role.
  • Strong Windows, macOS, server skills.
  • Strong Windows and Apple mac troubleshooting skills
  • Analytical problem-solving skills.
  • Ownership of IT issues and time management.
  • Effective communication and interpersonal skills.
  • Familiarity with network protocols and mobile devices.
  • Documentation skills.
  • Certifications like CompTIA A+ or MCP are a plus.

Salary: 35-45k
Hybrid model for work arrangements
If this sounds of interest to you please apply today or reach out to Rebecca Lavery at IT Search for more details

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