Graduate Production Support Engineer required for a cutting-edge software house in Cork that develops complex algorithmic trading solutions for global customers. This is a career making opportunity to work with the latest tech frameworks & methodologies and are building an incredibly strong culture that’s built on openness, transparency and giving people the responsibility to contribute on a team, company and group level.
This role will suit an ambitions junior/graduate profile with some experience (internship) in production support that wants join a leading software product house, with flexible working arrangements (ideally hybrid in-office and remote)
Production Support of all platforms developed and operated by the company
Provide technical support to API clients
Work on the backlog of support tickets
Effectively communicate to internal and external customers
Maintain documentation on issue description/resolution, best practices etc.
Computer Science graduate
Experience working with java-based web servers and applications, working with Linux environments
Experience in scripting languages such as Python / Shell / Perl scripting
Ability to distinguish between critical and non-critical issues