Customer Success Manager

Seeking a Salesforce Consultant ready to step into a Customer Success Manager role while establishing the management layer for the future for a high growth product company.

 

Main Responsibilities

Working directly for the Managing Director, your role will have full responsibility for the Customer Success function within the product business.

 

Your responsibilities will include:-

  • Being fully accountable for the onboarding of new customers onto our technology platform.
  • Contributing to pre-sales engagements from a solutioning perspective, ensuring a smooth transition from pre-sales to customer onboarding.
  • Identify and nurture upsell and cross-sell opportunities within our existing, growing customer base.
  • Interface with sales and technical teams to interpret and action customer feedback.
  • Design, implement and own appropriate customer success strategies to ensure we have fully engaged customers with minimal churn.

 

Experience / Education

  • Relevant 3rd Level Education.
  • 3-5 years knowledge and experience of working within a salesforce implementation consultancy role or similar.
  • Strong presentation skills.
  • Strong business analysis skills.
  • Demonstrable, dynamic problem solving skills.
  • Comfortable engaging with customers to build relationships, develop customer stories and provide a ‘listening ear’ for product feedback.
  • Willingness to adapt to change as the business grows.
  • Strong team-player skills.
  • Experience within a SaaS product context preferable.

 

Benefits Package

  • Attractive Base Salary with Incentive Plan
  • 25 Days paid holidays
  • Private Family Healthcare cover
  • Pension Contribution
  • Mobile Phone
  • Laptop
  • Mileage and Expenses
  • Share Options
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