Business Analyst

Business Analyst – Customer Transformation

Are you passionate about transforming customer experiences and driving business innovation? My client is seeking a Business Analyst to join its team. This role offers the opportunity to collaborate with diverse clients to shape and implement strategies that leverage design thinking, innovation, and customer-focused transformation for measurable business success.

Key Responsibilities

• Gathering, Defining, & Translating Requirements.
• Business Process Mapping focused on process improvements
• Conduct detailed analysis of business and customer requirements, identifying improvements through engagement with key stakeholders and customer research.
• Partner with senior stakeholders to lead workshops and deliver initiatives that improve customer outcomes and organisational performance.
• Involved in the full project lifecycle
• Design and optimise customer operating models to enable impactful transformation.

Skills and Attributes for Success

• Requirement Gathering: Translating requirements into functional/technical
• Workshop Facilitation: Expertise in designing and conducting client workshops with confident presentation skills.
• Stakeholder Engagement: Strong relationship-building abilities and experience engaging with senior client stakeholders.
• Innovative Thinking: Proficiency in design thinking and business innovation, driving customer-centric solutions.
• Customer Focus: Dedication to enhancing customer experiences through effective strategy and transformation delivery.
• Technical Acumen: Understanding of Martech, CRM platforms, CPQ tools, and data analytics.

Experience and Qualifications

• Experience: 3+ years experience as a BA
• Proven Results: Demonstrated ability to lead successful customer transformation initiatives, including customer segmentation, loyalty programmes, and lifecycle strategies.
• Communication Skills: Exceptional ability to engage and influence stakeholders at all levels.
• Digital Expertise: Knowledge of emerging technologies and their application to business transformation.

On Offer:

• Competitive Salary DOE
• Bonus
• Health Insurance
• Life Assurance

This is a compelling opportunity for a professional with a strong consulting or customer focused background, a strategic mindset, and a passion for customer-centric change. You will have the chance to shape client outcomes, working with diverse teams to deliver innovative solutions.