Application Support Analyst – 1 day onsite We’re looking for an Application Support Analyst to join our clients busy and dynamic team in Dublin 1. This is a 12-month contract with a possibility of extension. As the application support analyst, you will provide technical support services to a variety of business applications, serving as the point of contact for user and client queries via phone and email.
Our client offers excellent benefits, including hybrid work options, an extensive wellbeing programme, and excellent learning and development opportunities.
Your new role:
Log and monitor all requests through the IT Helpdesk software and meet SLAs.
Monitoring the escalation of incidents and problems
Communicate updates to affected parties in a timely fashion.
Manage user access and security requests in-line with procedures, provide concise and timely status reporting, and support and own new business change requests when necessary.
What we need:
BSc in IT
2+ years of experience in a technical service desk environment.
Knowledge and experience with applications (Salesforce, Microsoft Dynamics, and SharePoint)
ITIL qualifications & Project Management experience would be desirable.
A detailed job description will be made available after initial screening.